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How do I set up a new secure email account in Outlook?

These instructions are specific to Outlook 2010. If you are using an earlier version of Outlook, go to Tools > Accounts on the menu instead of doing step 1; the rest of the instructions should be the same or very close.

  1. Select the orange File tab at the top-left.
  2. Click Add Account
  3. Select Manually configure server settings or additional server types and click Next
  4. Select Internet E-mail and click Next
  5. Fill in the table as follows:
    Your name (as you want it to appear in emails you send to people)
    Your email address
    Account type: POP3
    Incoming mail server: mail.wowiwa.net
    Outgoing mail server: mail.wowiwa.net
    Username: this needs to be your full email address, not just the bit before the @
    Your password (You have this)
    Tick Remember password
    DON’T tick Require logon using Secure Password Authentication (SPA)
  6. Click the More Settings… button
  7. On the General tab, it will probably show your mail account as your email address.
  8. Select the Outgoing Server tab.
    Tick My outgoing server (SMTP) requires authentication
    Select Use same settings as my incoming mail server
  9. Select the Advanced tab and check/set the following:
    Incoming server (POP3): 995
    Set the following type of encrypted connection: SSL (tick it)
    Outgoing server (POP3): 465
    Set the following type of encrypted connection: SSL (select it from the dropdown selector)
  10. Click OK and the popup will disappear.
  11. Click Next and Outlook will test your account settings. You should get two ticks. Click Close.
  12. Click Finish and the popup will disappear.

Having trouble?

If you've followed each of the above steps exactly and you're stuck, please contact us.

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