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purple pelican designs: customer support

How do I set up a new email address?

How do I create a new email address (with a mailbox)?

  1. Log into your hosting control panel (www.wowiwa.net:2083) with your username and password (or click Home, if you're already logged in).
  2. In the 'Mail' section, click 'Email Accounts'.
  3. The first section on the page is the 'New email account' form. Type in the new email address and the password for it.
  4. Click 'Create'.
  5. You should now see a completed page saying your new email account has been created.
  6. Once you finish with these details click '[ go back ]'. This will take you back to the 'Email Accounts' page where you should be able to view your new email account.
  7. Now you need to know how to access your email securely. Choose from the following: Outlook, iPhone, a different device or different email software, webmail.

How do I make my new email address forward to an existing email address?

  1. Log into your hosting control panel (www.wowiwa.net:2083) with your username and password (or click Home, if you're already logged in).
  2. In the 'Mail' section, click 'Forwarders'.
  3. Click 'Add Forwarder'.
  4. Enter the email address that you would like to be forwarded.
  5. Under the 'destination' heading, select the first option and enter the email address you would like the emails to be forwarded to.
  6. Click 'Add forwarder'
  7. Once you have done this and clicked '[ go back ]' you will be taken to the 'Forwarders' page, where you should be able to see the new forwarder.

Note: Normally you would set up a forwarder for a totally new email address, so that incoming emails get redirected. However, if you set up a forwarder for an email address that already exists as a mailbox, then emails will both go into the mailbox and be forwarded – useful if you want someone else to get a copy of all the emails you receive.

How do I make one email address forward to lots of people?

Simple. Just add lots of forwarders for the same email address. In other words, follow the process above to forward the email address to the first person in the group, and repeat the process for every other person.

Still having trouble?

You should have been given the link to access your cPanel account via email. The email should also contain the login information. If you can't find the details, or are still having trouble then please contact us.

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