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purple pelican designs: customer support

How do I set up an auto-responder (e.g. out-of-office replies)?

  1. Log into webmail for the email address you want the auto-responder for. (Here's how to log into webmail.)
  2. Click on the 'Auto Responders' option.
  3. From here you click 'Add Autoresponder'.
  4. Enter your auto-responder message into the form. Please read the text above the form for more help with this step.
  5. Click the 'Create/Modify' button to save and activate it.

Note: For the 'Character Set' we would recommend that you use UTF8, iso-8859-1 or us-ascii.

How do I switch off an auto-responder?

Navigate to the 'Auto Responders' page (as above). Existing auto-responders are listed on this page. Click 'Delete'. It will be permanently deleted, so you may want to keep a copy of the wording on your computer for future reference.

Still having trouble?

You should have been given the link to access your cPanel account via email. The email should also contain the login information. If you can't find the details, or are still having trouble then please contact us.

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